FAQs

Company Information

Can you tell me more about your company?

Absolutely! We are a Black woman owned small hair care brand specializing in premium botanical hair care products inspired by global traditions. Our formulations cater to the unique needs of kinky, coily, and curly hair, which often require extra hydration and care. That said, our products are versatile and effective for all hair types. Each is hand-crafted in small batches to ensure maximum freshness and quality.

What inspired the creation of Botanical Voyage?

Botanical Voyage was founded on the belief that nature holds the key to healthy, beautiful hair. Disappointed by countless ineffective store-bought products, our founder set out to find a better solution. Drawing inspiration from time-honored global traditions and her passion for natural remedies, she developed formulas through extensive research and experimentation. These creations transformed her own hair, as well as that of her family and friends. Motivated to share them with others, she launched Botanical Voyage to help others harness the power of nature for their hair care needs.

Product Information

What makes your hair care products unique?

Our products are 100% plant-based, cruelty-free, and vegan. They are handcrafted in small batches to ensure premium quality and are made without the use of harsh chemicals or fillers for maximum potency and benefits. Enriched with essential vitamins, minerals, and antioxidants, our formulas are inspired by global traditions and are tailored to meet your hair's unique needs, whether it is moisture, protection, nourishment, or strength. We offer a holistic and natural solution for healthy, beautiful hair.

Are your products nut-free?

No, some of our products contain nut derived ingredients like shea nut, argan, or sweet almond oil. They are also handmade in a facility that processes nuts.

What ingredients do you use in your products?

We use premium botanical ingredients, with a detailed list available on our product packaging and website.

What do your masks smell like?

Our masks are made with pure botanical ingredients and contain no artificial scents or fragrances. They have a natural herbal aroma which comes directly from their plant-based components.

As some people are sensitive to essential oils, we’ve chosen to omit them from our masks to keep the formulas versatile for everyone. This allows you to enjoy the natural purity of the mask as is or customize your experience by adding a few drops of your favorite essential oils during activation.

For those without sensitivities to essential oils and who enjoy the benefits of aromatherapy, here are a few options to try:

Lavender: For its calming and soothing properties.

Peppermint: For invigorating and refreshing vibes.

Sweet Orange, Lemongrass or Bergamot: Provide a citrusy and fruity freshness.

Tea Tree or Rosemary: Can enhance scalp health.

Rose or Geranium: Bring floral tones and a gentle aroma.

This approach provides flexibility to match your personal preferences while keeping the focus on pure, botanical goodness.

What hardening agents do you use in your butters?

Unlike butters with beeswax, stearic acid, or synthetic thickeners, our botanical treatment butters are highly concentrated and made with pure, plant-based ingredients, ensuring a naturally smooth and creamy texture.

What is the advantage of powder form water-activated botanical hair treatments?

Preservative-Free: The powder format eliminates the need for preservatives, ensuring the product remains natural and free from potentially harmful chemicals.

Potent & Fresh: Mixing the treatment with liquid just before use ensures the active ingredients are at their freshest and most effective, delivering maximum benefits.

Customizable: The treatment can be tailored to suit specific hair types and needs, allowing for a fully personalized hair care experience.

Convenient: Highly concentrated formulas are lightweight, space-saving, and ideal for storage or travel. A small amount goes a long way, making them economical and efficient to use.

Are Botanical Voyage products good for low-porosity hair?

Yes, absolutely! As someone with low porosity hair, I understand its unique needs. That’s why our formulas are intentionally crafted to work for all hair porosities, including low porosity hair. For this hair type, I recommend customizing with a protein-free, moisturizing deep conditioner instead of protein-rich ingredients like yogurt or coconut milk. This helps ensure optimal hydration without the risk of protein buildup.

I am looking for lots of moisture and slip. Do your masks provide that?

Absolutely! Our masks are specifically designed to deliver intense moisture and plenty of slip. As someone with naturally dry hair, I understand how important it is to have products that not only deeply replenish moisture but also provide the slip needed for easier detangling and manageability. After much experimentation and refinement, I've developed formulas that perfectly balances moisture, nourishment, and slip to meet your hair care needs.

Should I be concerned if my new product looks slightly different from my last purchase?

Slight variations in color or texture between purchases of the same product are completely normal and no cause for concern. These differences arise from the natural properties of the herbs and oils we use. Factors such as the season, weather, and the growing or harvesting region of the botanicals can influence their color, texture, and scent. These variations reflect the purity and unadulterated nature of our ingredients and do not affect the quality or effectiveness of the product.

Product Use and Care

How do I prepare the botanical treatment mask for use?

What You'll Need:

1. Botanical Voyage Treatment Mask: 2 teaspoons per application.

2. Warm Liquid: 1.5 tablespoons of water, aloe vera juice or rose water.

3. Honey, Glycerin or Oils: (Optional) for extra moisture.

4. Essential Oils: (Optional) for a therapeutic aroma.

5. Customize: Choose your favorite moisturizing deep conditioner, plain yogurt, or coconut milk.

6. Mixing Tools: Mixing bowl and spoon.

7. Hair Covering: thermal heat cap or a plastic cap.

8. Cleansing Agent: (Optional) Co-wash.

How To Use:

1. Mix the Mask: Start with 2 teaspoons of the Botanical Voyage treatment mask in a bowl.

2. Gradually add 1.5 tablespoons of your chosen warm liquid to the powder, stirring until smooth and creamy.

3. Allow the mixture to sit for 15-20 minutes for the botanicals to fully release their benefits.

4. Combine: Mix in your choice of a deep conditioner, yogurt, or coconut milk. Stir well.

5. Optional: Add honey, glycerin, oils for extra moisture and/or a few drops of essential oils for a pleasant, therapeutic aroma.

6. Application: Apply to clean, damp hair, working through section by section to ensure thorough coverage. Then, cover your hair with a thermal heat cap or a plastic cap.

7. Processing Time: Leave the mask on for 1 hour or more for deep conditioning.

8. Rinse Off: Rinse the mask out thoroughly with lukewarm water. Follow with a co-wash if desired.

Is pre-mixing the botanicals with a liquid necessary?

It's not necessary to pre-mix the botanicals with a liquid, but we recommend doing so for a smoother and more even texture in the final mixture.

Should I wait 15-20 minutes to activate my botanical hair mask before application?

Yes, we recommend waiting 15-20 minutes after activating your botanical hair mask for optimal results. Here's why:

Full Hydration: Many of our powders contain mucilage and fibers that swell and thicken when mixed with liquids (e.g., water, aloe vera, rose water). This waiting period allows the powders to fully hydrate, creating a creamy, smooth consistency.

Maximum Benefits: Allowing the powders to fully absorb the liquid ensures the active compounds are released, delivering the maximum nutrients, antioxidants, and moisturizing effects to your hair and scalp.

Ease of Application: A fully hydrated mask offers excellent slip, making it easier to work through your hair for easier detangling and manageability.

Pro Tip: If time is limited, you can use slightly warmer water to speed up the process. However, it’s best to wait at least 5 minutes for optimal results.

What should I do if I notice any herbal residue after rinsing off the mask?

If you find herbal residue, follow up with a co-wash or a gentle shampoo to remove it.

What should I do with any leftover hair mask mixture, and can I store it for later use?

When preparing a hair mask, mix only as much as needed for a single application to avoid leftovers. If you have extra, here are two storage options:

Refrigeration: Store the leftover mixture in the refrigerator if you plan to use it soon. It should be used within 2 days.

Freezing: For longer storage, freeze the mixture for up to 2 months. Thaw it overnight in the refrigerator, stir well, and apply within 24 hours.

What should I do if my botanical treatment butter softens in hot temperatures?

Our treatment butter may soften when exposed to heat. If you prefer a firmer texture, simply place the closed jar in the freezer for about an hour. Once firm, allow it to return to room temperature for easier use. This quick step restores firmness without compromising the product's quality or effectiveness.

How do I effectively use botanical butter for hair and body care?

For Hair

As a Leave-In Conditioner

  • After washing your hair, apply a small amount of butter to damp hair.
  • Warm it by rubbing it between your palms, then work it gently through your hair, focusing on the drier ends.
  • Use a wide-tooth comb or your fingers for even distribution.

For Scalp Treatment

  • Section your hair and apply a small amount directly to your scalp.
  • Massage gently to stimulate blood circulation and support healthy hair growth.

As a Protective Styling Aid

  • Before creating protective styles (e.g., twists, braids, or Bantu knots), apply the butter along the length of your hair.
  • This adds moisture, reduces frizz, increases pliability, and helps in the styling process.

To Seal Moisture

  • Hydrate your hair with water or a leave-in spray, then lightly apply the butter to lock in moisture.
  • This method is especially beneficial for natural hair types prone to dryness.

For Body

After-Shower Moisturizer

  • On damp skin post-shower, apply the butter to lock in moisture.
  • It absorbs deeply, leaving your skin soft, smooth, and non-greasy.

For Dry or Rough Spots

  • Focus on areas like elbows, knees, and heels to soften and protect dry patches.

As a Night-Time Hand & Foot Treatment

  • Apply a generous amount to your hands and feet before bed.
  • To enhance absorption, wear cotton gloves and socks overnight.

For Soothing and Softening Skin

  • Use on rough patches or areas with stretch marks and scars. Regular application can help improve skin texture and appearance.

Helpful Notes

  • With nutrient-rich botanical butter, less is more.
  • Adjust the amount based on your personal care needs and preferences.
Is a patch test necessary before using these products?

While botanicals offer many benefits, individual allergies or sensitivities may occur. To prevent adverse reactions, we recommend performing a patch test before use.

Storage and Shelf-life

How should I store the products? 

Store in a cool, dry place away from direct sunlight, and ensure the jar is tightly sealed. Use clean, dry utensils when handling the product to prevent contamination and the introduction of water.

What is the shelf life of your products?

For optimal freshness and effectiveness, we recommend using our products within 1 year. The shelf life begins from the date you receive them.

What are your products stored in?

Our products are stored in glass jars, chosen for their non-porous nature and ability to keep our formulations pure and free from toxic chemicals or microscopic particles. This guarantees our products remain as effective as intended. Additionally, glass is 100% recyclable, aligning with our commitment to sustainability and environmental health.

Packaging

Can I reuse the packaging?

Yes! We strongly encourage recycling or repurposing the glass jar.

Purchasing and Promotions

Do you offer samples?

No samples are currently available at this time, but stay tuned for future promotions!

How can I find out about promotions or discounts? 

Sign up for our newsletter to stay updated on the latest offers and exclusive savings.

Shipping and Orders

How long does it take for my order to be shipped?

Each of our products is handmade in small batches and prepared fresh daily to ensure top quality. Orders are handcrafted, processed, and dispatched within 7 business days.

During peak demand, shipment delays may occur, so please allow a few extra days for processing. Once your order is shipped, account for additional transit time before delivery.

If you have any questions or need assistance, feel free to reach out. We’re here to help.

Additional Resources

Where can I find more hair care tips or application ideas for the mask?

Explore our blog for valuable hair care tips and creative usage ideas for our products. For personalized advice or any additional inquiries, feel free to reach out to us at contact@botanicalvoyage.com.